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Al-Nakeeb, A A R (2000) An assessment of the effectiveness of quality assurance systems in the construction industry, Unpublished PhD Thesis, School of Technology, University of South Wales.

Atout, M M M (2008) Causes of delays in construction projects & how the project manager can act to avoid delays, Unpublished PhD Thesis, , University of South Wales.

Butcher, D C A (2011) Learning organization principles and processes: UK construction organization experiences, Unpublished PhD Thesis, , University of South Wales.

Chen, H-J (2003) Developing a digital nervous system for enhancing effectiveness of construction management and increasing commercial benefit in the UK construction industry, Unpublished PhD Thesis, , University of South Wales.

Counter, B J (2013) Development of innovative approaches for life extension of railway track systems, Unpublished PhD Thesis, , University of South Wales.

George, M G (2003) The implementation of project management in the building construction field in the United Arab Emirates, Unpublished PhD Thesis, , University of South Wales.

Hughes, D (2018) Development of an effective model for collaboration within the UK construction industry, Unpublished PhD Thesis, Faculty of Computing, Engineering & Science, University of South Wales.

McAleenan, C (2016) Operation analysis and control: a paradigm shift in construction safety management, Unpublished PhD Thesis, School of Engineering, University of South Wales.

McAleenan, P (2016) A novel approach to health and safety in construction: culture, ethics reasoning and leadership, Unpublished PhD Thesis, School of Engineering, University of South Wales.

Ryall, P (2012) Implementation and the effectiveness of quality management systems within the construction industry and organisational change management in this process, Unpublished PhD Thesis, , University of South Wales.

Seraphim, D l (2006) Implementing TQM principles in a construction company in the UAE, Unpublished PhD Thesis, , University of South Wales.

Siehler, B A (1999) European construction companies as global players towards the new millennium, Unpublished PhD Thesis, , University of South Wales.

Taher, N A b A (2009) Understanding and preventing construction conflict, claims and disputes: a critical in-depth study into their causes and recommendations to control in the United Arab Emirates, Unpublished PhD Thesis, School of Engineering , University of South Wales.

  • Type: Thesis
  • Keywords: conflict; dispute; United Arab Emirates
  • ISBN/ISSN:
  • URL: https://pure.southwales.ac.uk/en/studentthesis/understanding-and-preventing-construction-conflict-claims-and-disputes(14c774d0-63b5-4890-a567-ef8132b9c1c2).html
  • Abstract:
    Construction claims are considered by many project participants as one of the most disruptive and unpleasant events of a project (Ho & Liu, 2004). Researchers like Kumaraswamy (1996) argue that claims managers should focus not merely on the significant claims categories but also on the avoidable ones, to minimize the damaging effects on a given project. It becomes apparent that the causes underlying different claims categories have to be identified so that controllability and avoidability may be established. This research examines the issues by looking at the construction industry in the United Arab Emirates (UAE), the second largest single industry after oil and gas sector, where claims and disputes are a major problem in the country. 51 leading construction participants including clients, consultants and contractors alike in the UAE were sampled for the study. The analytical results of the survey were further examined, compared and validated via the analysis of the data collected from 45 construction projects. The main findings of the first phase of study lead to the establishment of an index system called Claim Focus Index (CFI) that further establishes the finding of the 16 most significant types of claims and disputes in the UAE. The study continues to examine the underlying causes of the most significant types of claims and disputes and has identified unique sets of the root causes specific to each significant type of claims and disputes. These shall establish the basis to formulate strategies to focus on avoidability and minimization of claims and disputes.